Helpdesk / Customers
Support pages and blocks
Activation publishes these pages with editable blocks and matching patterns. They are kept out of shared caches. The Beacon theme is made for help centers and styles the Helpdesk forms and ticket pages.
| Page | What it does |
|---|---|
/support | The request form. A signed-in visitor's name and email are filled in. The visitor chooses the priority, type, category, and any custom fields. Sending it opens /request-sent. |
/my-tickets | An account page: visitors who are not signed in are sent to sign in, and signed-in visitors see their own requests. |
/public-tickets | Tickets their owners made public, with search. Never shows email addresses, internal notes, or secrets. |
/support/tickets/… | The Ticket page for one request, which you can edit like the others. A reply returns to it, so refreshing does not send the reply twice. |
Blocks: New ticket, My tickets, Public tickets, Ticket, Find a request, Request sent, Open support (opens the popup), and Order help and Product question, which start a ticket about one Shop order or product. Account pages can start a ticket for an order too.