API and agent tools

Helpdesk's routes are under /api/helpdesk/ (/ext/justflows.helpdesk/ also works). Staff routes check a Helpdesk capability; the portal/* routes serve customers and check that the ticket is theirs. The core actions are offered to AI agents as MCP tools: helpdesk_tickets_list, helpdesk_ticket_get, helpdesk_ticket_create, helpdesk_ticket_update, helpdesk_ticket_reply, helpdesk_ticket_assign, helpdesk_ticket_handover, helpdesk_ticket_merge, helpdesk_ticket_set_visibility, helpdesk_canned_responses_list, and helpdesk_reports_get. Each is listed only to sessions that hold its capability.

The Helpdesk developer reference lists every route with its capability and inputs, the ticket events, and the agent tools.