Helpdesk / Customers
Customers and guests
- Signed-in customers see their requests under My tickets. Guests open a ticket with their name and email and get a private link by email; only a hash of its token is stored. Find a request sends a fresh link.
- Guests can confirm their email, and close, reopen, or rate their own request. If they later sign in with the same verified email, they keep their tickets.
- Customers can attach files. Uploads are type-checked, executables are refused, JPEG metadata is removed, and the files are stored privately.
- Public tickets accept one +1 per signed-in member. Before a reply is published, staff can mask an exact string in it.