Documentation
Helpdesk
The official Helpdesk plugin: support tickets, a staff inbox, themed customer pages, a support popup, SLAs and automations, Shop orders on tickets, and tools for AI agents.
Helpdesk (justflows.helpdesk) is the official support desk plugin, built and maintained by the Justflows team. Customers open tickets on your site and staff answer them from the Helpdesk item in the admin sidebar. A ticket is private unless the customer chooses otherwise, and a handover moves it to another agent straight away. The Justflows Cloud help center runs on it.
Beta
Helpdesk is free and listed on the Marketplace as a beta. To install it, turn on Settings → Marketplace → Allow installing beta plugins and themes first (see Marketplace).
| Detail | Value |
|---|---|
| Plugin id | justflows.helpdesk |
| Version | 0.1.10 |
| License | GPL-2.0-or-later |
| Price | Free |
| Requires | Justflows 0.1.8 or later (below 1.0.0). Shop orders from other sites, CAPTCHA on support forms, Suggest reply, inbound mail, and the Network tab use host APIs added in 0.3.7. |
| Plugin permissions | admin:extend, users:read, mail:send, mail:templates, mail:hook, jobs:register, files:private, content:create|publish|delete, settings:read, diagnostics:publish, auth:hook, platform:tenancy |