Capabilities and limits

Who on your team can do what in Helpdesk, and the meters a platform can limit per site.

Capabilities

Administrators hold every capability. Custom roles and per-user grants can hand out any of them (see Users and roles). The same checks decide which routes and agent tools a session can use.

Capability	Label	What it allows	Granted by default to
`helpdesk.tickets:read`	View tickets	View every ticket and internal note.	administrator, editor
`helpdesk.tickets:reply`	Reply to tickets	Post public replies and internal notes.	administrator, editor
`helpdesk.tickets:assign`	Assign tickets	Assign a ticket and hand it over.	administrator
`helpdesk.tickets:publish`	Publish tickets	Make a ticket public.	administrator
`helpdesk.tickets:delete`	Delete tickets	Delete or purge tickets.	administrator
`helpdesk.secrets:reveal`	Reveal secrets	Reveal encrypted ticket data. Each reveal is recorded.	administrator
`helpdesk.settings:manage`	Manage helpdesk settings	Change helpdesk settings.	administrator
`helpdesk.reports:read`	Read helpdesk reports	Read helpdesk counts.	administrator

The Support agent role holds read, reply, and assign, without any other site access.

Usage meters

A platform can limit Helpdesk per site with quota meters named justflows.helpdesk.<meter>. With no limit set, a meter is unlimited. Subscription plans in Shop can set them.

Kind	Meters
Switches (1 or 0)	`enabled`, `popup`, `popup-branding`, `public-tickets`, `secure-fields`, `inbound-email`, `ai-assist`, `reports`, `guest-tickets`
Counts and sizes	`agents`, `teams`, `tickets-per-month`, `open-tickets`, `storage-mb`, `max-file-mb`, `automations`, `sla-policies`, `custom-fields`, `retention-days`