Helpdesk / Get started
Staff access
| Capability | Allows | Editors by default |
|---|---|---|
helpdesk.tickets:read | View every ticket and internal note | Yes |
helpdesk.tickets:reply | Post replies and internal notes | Yes |
helpdesk.tickets:assign | Assign a ticket and hand it over | No |
helpdesk.tickets:publish | Make a ticket public | No |
helpdesk.tickets:delete | Delete or purge tickets | No |
helpdesk.secrets:reveal | Reveal encrypted ticket data (each reveal is recorded) | No |
helpdesk.settings:manage | Change Helpdesk settings | No |
helpdesk.reports:read | Read Reports | No |
The Support agent role holds read, reply, and assign, without any other site access. Administrators have every capability. See Users and roles.