JustFlows

Helpdesk / Integrations

Shop orders on tickets

With Shop active, a ticket lists that customer's orders with their number, status, total, items, and tracking. On a multisite installation the list includes orders from every active site in the same workspace, even a shop on another hostname. The order stays on the site that took it, and its number opens it in Shop there. Guests can look up an order by number and email, and a failed payment can open a ticket.