Shop / Documents and reports
Emails
Commerce → Emails has an editable template per message and language (English, Dutch, German, French, and Spanish ship built in). Switch a message on or off and edit its subject and body. Emails go out through the site's outgoing mail, and each sent message is listed in the log on this page.
| Message | To | Sent when |
|---|---|---|
| Order confirmed | Customer | An order is placed |
| New order | Store contact email | An order is placed |
| Payment received | Customer | A payment is captured (with the invoice PDF when invoices are issued on payment) |
| Payment failed | Customer | A Mollie payment fails, is cancelled, or expires (once per order) |
| Refund issued | Customer | A refund is recorded |
| Order shipped / delivered / cancelled | Customer | You move the order to that status and choose to email |
| Invoice | Customer | You choose Email to customer on the order |
| Subscription renewal to pay / on hold / cancelled | Customer | A manual renewal is due, a renewal failed for good, or a subscription ends |
| Low stock / Out of stock | Store | Not sent yet |
text
{{store_name}} {{customer_name}} {{order_number}} {{order_total}} {{order_url}}
{{payment_url}} {{tracking_number}} {{tracking_url}} {{refund_amount}} {{reason}}
{{product_name}} {{sku}} {{stock}} {{threshold}}A message the mail server refuses is tried again after 5 minutes, 15 minutes, 1, 3, and 12 hours. Undelivered emails show under Not delivered on Commerce → Emails and on the order, with the error and Send again.