Shop / Selling
Orders
Commerce → Orders lists each order with the customer, items, payment, shipping, and total, with status tabs and counts. Opening an order shows its addresses, lines, tax, payments, refunds, fulfillments, downloads, stock holds, timeline, and emails.
| Status | Meaning |
|---|---|
| Awaiting payment | Placed, not paid yet. |
| Authorized / Paid | The payment was authorized or captured. |
| Processing / On hold | You are preparing the order, or have paused it. |
| Shipped / Delivered | Records a fulfillment. Shipped can carry a tracking number and carrier. |
| Completed / Archived | Finished, or moved out of the way. |
| Awaiting return / Returned | A return is expected or received. Returned records a fulfillment. |
| Cancelled / Failed | The order will not be fulfilled. |
| Partially refunded / Refunded | Money was returned. |
| Disputed | The customer opened a dispute or chargeback. |
The Status and notes box on an order changes its status or adds a private note. Every change goes on the timeline with who made it. Moving to Shipped, Delivered, or Cancelled can email the customer with the matching template. Changing a status needs the Update orders capability.
Ship, refund, and print
- Ship items sends part of an order: choose how many of each item go in a shipment, with a tracking number and carrier, and optionally email the customer. The order is Partially shipped until everything is sent.
- Refund returns all or part of a payment from the order page. Choose items and leave the amount blank to refund what they were paid, tick Refund shipping to add the shipping, and restock chosen items once. A refund already made in Mollie's dashboard can be recorded without sending it again.
- Status moves follow the order. Paid, Refunded, Failed, and Disputed are set by payments and refunds only, and a paid order cannot be cancelled until it is refunded.
- Each order line stores what it was charged: price before tax, discount, tax per rate, and its share of shipping, adding up to the order total to the cent.
- Print a packing slip for the whole order or one shipment.