Subscriptions

Any product can be sold as a subscription. Its Subscription section sets how often it is billed, how many payments it runs for, a free trial, and a sign-up fee. Each renewal is an ordinary order at the price, tax, and shipping frozen at sign-up, with its own invoice and emails.

• Automatic renewals with Mollie. The first payment saves the customer's card, PayPal, or SEPA Direct Debit mandate, and renewals are charged without the customer. A failed charge is retried after 1, 3, and 5 days, then the subscription goes on hold and the customer gets a link to pay.
• Renewals paid by hand can be offered for methods that cannot be charged again: each renewal is emailed as a payment link.
• Commerce → Subscriptions lists subscriptions by status and can cancel, pause, resume, or give a plan without a checkout (complimentary, or paid from the next period).
• Plans. A plan group makes plans replace each other (starting Pro ends Free), and a default plan goes to every new customer, and on a platform to every new workspace.
• Resources and limits. A plan can give platform limits (users, storage, sites, feature switches), membership roles, custom limits, and a site: Create a site at checkout creates the customer's workspace and keeps it suspended until the first payment. They are taken back when the subscription ends.
• Upgrades keep the workspace running. A new plan in the same group runs on the workspace the old plan had, and the old plan gives back its limits without suspending the workspace. Suspending or deleting a workspace cancels its linked subscriptions straight away and stops renewals. When a workspace is purged, its orders, payments, and cancelled subscriptions are kept.
• Customers see and manage their subscriptions on their account page, and get emails when a renewal is due, put on hold, or cancelled.